Return Policy
At EZ LIVING , we strive to ensure you're completely satisfied with your purchase. If you're not satisfied, we're here to help.
Eligibility for Returns
- Timeframe: Returns are accepted within 7 days of delivery.
- Condition: Items must be in their original condition, with all original packaging, tags, and accessories included.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
- Initiate Return: Contact our customer service team via [email/phone/chat] to initiate the return process.
- Get Return Authorization: We'll provide a return authorization number and instructions on how to proceed.
- Ship Return: Send the item back to us using a trackable shipping method.
- Refund/Exchange: Once we receive the returned item, we'll process a refund or exchange according to your preference.
Refund Options
- Full Refund: A full refund will be issued for the original purchase price.
- Store Credit: You can opt for store credit, which can be used towards future purchases.
- Exchange: You can exchange the item for a different size, color, or product.
Return Shipping
- Customer Responsibility: You're responsible for the cost of return shipping, unless the item was defective or shipped incorrectly.
- Prepaid Return Label: In some cases, we may provide a prepaid return label.